Legal
Privacy & terms
Privacy Practices
We collect personal information necessary to fulfil your order: your name, delivery address, email address, and phone number.
Order processing runs on our secure infrastructure. Card payments are processed by PayHere; we never see or store full card details.
We use your email address to send transactional order updates. Marketing communications are sent only if you explicitly opt in, and every marketing email includes an unsubscribe link.
We do not sell or rent customer data. To request a copy of your personal data or request deletion, email hello@helasecrets.fashion.
Terms of sale
Delivery Terms
Orders are cut, hand-checked and dispatched from our Colombo studio Monday to Friday.
Delivery timeframes depend on destination shipping zone and are determined from configured zone data.
Shipments are handled by registered local couriers. Once dispatched, a delivery update is sent to your email address.
Order Cancellation
We reserve the right to cancel an order prior to dispatch if an item becomes unavailable or if payment authorisation cannot be verified.
If HelaSecrets cancels an order, the customer is notified immediately and any payments collected are released back through the original payment channel.
Returns Policy
Unworn garments with original tags attached may be returned for store credit or refund.
To initiate a return, email hello@helasecrets.fashion with your order number and reason for return. Our team will provide parcel return address details and instructions.
Return postage is covered by HelaSecrets for faulty or incorrect items; for standard returns, return postage is the responsibility of the customer.
Made-to-measure orders, altered garments, and final sale items cannot be returned.
Craftsmanship & Standards
Every HelaSecrets garment is designed and made in Sri Lanka — cut, sewn and finished in our Colombo studio. Slight variations in texture and colour between runs are properties of the cloth rather than defects.
We guarantee the structural stitching and seams of our garments against manufacturing defects.
Cotton and linen relax by roughly 2–3% on the first wash, which our garment sizing accounts for.
Dispute Resolution & Consumer Rights
If you have a concern or complaint regarding an order that has not been resolved by our customer care team, you may contact our management at hello@helasecrets.fashion.
Sri Lankan consumers retain all statutory rights under the Consumer Affairs Authority (CAA) Act No. 9 of 2003. Official CAA complaints may be submitted directly to the Consumer Affairs Authority Sri Lanka (www.caa.gov.lk).